>> The Quality Support Unit (QSU) operates independently of the program department to insure objective and comprehensive program and department audits, outcomes measurement, tracking of unusual incidents, and satisfaction surveys of persons served, their families, and all agency staff. In addition to auditing, the Unit provides training and support services to staff to ensure that programs exceed agency and governmental standards. This enables the unit to identify opportunities to improve the quality of our services. For more information contact Donna Clinger, Vice President of Quality Support at dclinger@alternativesinc.org.

>> Surveys - Throughout the year QSU conducts a variety of surveys. The survey data collected is analyzed and compiled into summary reports, which are then presented to the agency’s Quality Council; comprised of management, direct care and support staff, persons who receive services, and members of the Board of Trustees. The Quality Council uses the reports to develop an annual quality improvement plan to outline agency goals that assist in improving services.

>> Training - QSU continually works to improve the quality of our existing agency trainings as well as identifying new training needs. Training modules are designed based on those needs. The audits and surveys which are completed are analyzed to identify any recurring issues and other opportunities to improve services. QSU staff maintain a strong presence at all program sites and are readily available to give immediate advice and assistance to all agency staff. It is this type of additional support that enables Alternatives, Inc. to minimize staff turnover and maintain a stable, caring, and supportive home environment for the individuals we serve.

Alternatives, Inc. has long served as a State appointed “Lead Training Agency”, and as such, is also responsible for providing quality pre-service training to staff from various other social service agencies. For more information contact Melba Johnson, Training Coordinator at mjohnson@alternativesinc.org.